How To Fix The Nest Thermostat Going Offline?

You are currently viewing How To Fix The Nest Thermostat Going Offline?

Are you wondering to know that “how to fix the nest thermostat going offline”? Then you are at the right post. We have explained it in detail. Basically, a thermostat becomes smart when it’s connected to the internet. When the Nest Thermostat stops connecting to the internet or its companion app, the features disappear. 

The most common issue that the users have to face is the Nest thermostat going offline. Now you must think that “why does the thermostat goes offline”?  The issue of the thermostat going offline from the internet can be due to a few reasons. Let’s take a glance at a few solutions on how to fix the nest thermostat going offline.

There are some different fixes to resolve the Nest thermostat going offline issue, let’s take a look at all the troubleshooting easy processes for each cause in order to fix the problem.

Check the Battery

First of all, the common reason might be a low battery for your Nest thermostat going offline. Now you need to check your battery because if the battery power becomes down to 3.6 volts then it will disconnect automatically from the internet to maintain power. So here is how to check the status of your thermostat’s battery:

  • First of all, you need to go to Home Page
  • Here you have to click on Settings
  • Now, click on the option of Technical Info
  • Next, you have to click on Power.
  • Here you can see the battery level.
  • If your battery is low than 3.6 volts then it is the main reason and you need to charge it first. While. If the battery is above 3.8 volts but you are still facing this issue then you need to jump to the next step.

Reset Your Thermostat

Another common reason for the nest thermostat going offline is that the thermostat may be experiencing a bug and it just need to be reset. So here is how to reset your Nest thermostat:

  • First of all, you have to go to Home Page
  • Next, go to Settings
  • Here, you will see the option to Reset
  • Now, it restarts.

After resetting the thermostat, you need to check the status of the thermostat, you can do it by following these steps:

  • First of all, go to Home Page
  • Now, click on Settings
  • And click on Network. Before checking the network status, make sure to refresh the page for a recent status report.

If this resetting does not work, and if you’re still facing this issue, then you need to try the next step.

Troubleshooting Your Router

It is also the most common reason for the Nest Thermostat going offline issues. You might face the issue when there is something wrong with the router settings or Wi-Fi interference. So here is how to resolve this issue:

  • First of all, you have to restart the router to make sure that there are no issues with the router itself.
  • Now you have to unplug your router for some seconds
  • Then plug it back in.

If this didn’t work then you can do this:

  • First of all, you need to go to Home Page
  • Now click on the option Settings
  • Here you should press Technical Info
  • Next click on Network.

You can see the ping speed, ping speed indicates how fast the device gets a response after you send out a request, from here.

When you check out anything above mentioned, up to 1500 MS means it is too slow and it will cause issues with the thermostat. If the ping speed is 0, then the network is connected to the Thermostat there may be an issue with communication with Nest servers.

Now if you find this reason then how to deal with interference problems with your Nest thermostat? Now you have to check the signal, if you find them below 50 that means, you have weak signal strength and you should reposition the router towards your thermostat to solve the issue. If your Ping speed is working properly but you are still experiencing this offline problem then you need to move on to the next step.

Parental Control

Sometimes the issue is occurred due to highly restrictive firewall security or parental controls blocking communication with your Nest servers. So it’s not a big issue you can simply exempt the Nest thermostat from the Firewall security or Parental control restrictions. in this way, you can easily resolve the issue of the next thermostat going offline.

Reset Network Settings

The next easy process to resolve the issue is to reset the network settings on the Nest thermostat, because this may remove the network information from the thermostat. And it needs to connect the network to your thermostat once again. Here is how to do this:

  • First of all, you have to go to Home Page
  • Now click on Settings
  • Here you will see the option of Reset, click on it.
  • Next, you need to find the option of Network, press it
  • Finally, click on Reset.

If it will not resolve the issue then move on to the next step.

Check the App Version

An outdated app version might be the reason for the nest thermostat offline issue. Sometimes you are using an older version of the Home or Nest App then which creates the issue and your nest thermostat start to keep offline. So make sure that the App is up to date by checking the Google Play Store for an update. if You find that it is outdated then you have to update it by simply clicking the button update from the google play store.

Check Nest’s Current Status

If the issue does not resolve, so you can follow these steps because the issue is occurring by a delay on Nests’ servers, you need to check the recent Nest’s current status if there is any issue on their server side.

Check Nest’s Router Compatibility List

There are some older routers that are not compatible with the Nest thermostat. So there are a lot of Wi-Fi routers that are not compatible with Nest Products. So, you can be resolved this issue by simply updating the router’s software.


So we have told you the most common reasons for your Nest thermostat going offline issue. These issues might be with Wi-Fi settings, interference, requiring device reset, or the network settings of the router simply needing to be reset. You can try every process on the above list to fix the issue but after trying them you are still experiencing the nest thermostat offline issue then you need to contact Nest support or you can get the help of a professional as it might be an issue with the hardware itself.

Leave a Reply