Best Help Desk Software For Small Businesses

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Are you wondering to know about one of the best help desk software for small businesses? Well, If you want to improve your customer support workflow, properly manage requests, and make better customer relationships then help desk software can help you a lot.

The Help Desk category helps companies of all sizes to resolve their business issues. Even small business features, pricing, setup, and installation are different from other businesses, that’s why help desk software is the better choice for small businesses. Through this article, you will come to know about the best help desk software for small businesses. So let’s get started for more detail!

1. Help scout

Help Scout is the best all-in-one help desk software that is easily available in the market. It has almost every feature that can fulfill your requirements, streamline and the customer support process.

Well, you can use Help Scout at WPBeginner and also other businesses for all of the email support needs. This software also helps you to manage all chat and email requests in one place. So that, the customers can reach out using the specific way that they prefer.

Your support team can also be able to manage requests from a single queue perfectly. This software will also speed up support requests by making saved responses so that the team can respond to asked questions instantly.

Help Scout also provides a built-in knowledge base feature to build its own help center. It can also help you to reduce the total number of support requests also. It has so many features, some of which are given below:

Key features:

  • It allows you to see your team’s performance via in-depth reporting data.
  • The time tracking report also allows you to see where your team is spending the most time to improve your production workflows.
  • The live chat feature, Beacon helps you to add an additional support channel.
  • It gives you a Basic plan of $20 per user per month and a Plus plan of $40 per user per month.
  • It provides customer support, a knowledge base, customization, email integration, and also satisfaction ratings.


HelpDesk is another best help desk tool software for small businesses. Well, it’s a very simple way to keep all your messages secure in one place and also it is very easy to use. You can easily create requests for contact forms, incoming emails, live chat, and a single dashboard.

This software will provide many ticketing, sorting, and tagging features to prioritize all the important messages. Moreover, it has many team collaboration tools such as multiple mailboxes, agent groups, and private notes to make a more effective team.

Plus, features like automated task assignments, canned responses, and custom automated workflows are there to help you to optimize your response time. You can also use the specialized IT service team’s features so that you can groups of support agents responsible for some special areas such as subscriptions, sign-up processes, and, end-users. Well, it has so many other features such as:

Key features:

  • IT support help desk can be used for internal teams to speed up your software and processes.
  • It also allows you to integrate with LiveChat to manage help desk tickets and solve customer problems in live chat in just one place.
  • This amazing software also provides additional integrations such as Hubspot, Salesforce, Zapier, and Slack to improve your support workflow.
  • It offers a pricing plan of $29 per agent per month with 60-day chat history.

3. Hubspot

Hubspot is also one of the best help desk software for small businesses which offers you a wide range of customer management tools that can help you to improve customer satisfaction and relationships. It is very easy to use software and a ticketing system so that you can keep track of long-term customer service requests.

It provides CRM that integrates with customer service management software. Plus, it also helps to organize all your support requests into a dashboard so that your entire team can have access to it.

It also lets you keep track of important support metrics like ticket volume, agent response time, and more to hitting your goals and meet your customer service level agreements properly. Moreover, it comes with so many useful features, some of which are given below:

Key features:

  • It provides some additional features such as knowledge base software which helps you to resolve your issues.
  • Routing and automation always help you to save time.
  • Through, bundled live chat and Chatbot, you can communicate in real time with the customers.
  • It provides a free plan for all users.
  • Its Paid plan pricing is $45 per month to access all the features and tools.

4) Nextiva

Nextiva is the also best software for small businesses. It provides phone support which is a complete multichannel support solution. It also allows you to communicate across various channels from a single app such as phone, email, and team messaging. Well, the ticket management system is also easy to use, which lets you set priorities, send reminders, and also message your team.

Plus with other Nextiva services, whether it is Nextiva business VoIP or the sales CRM, you can instantly integrate. It comes with some useful features such as call routing, canned responses, a mobile app, and a self-service knowledge base. You can also use Nextiva at WPBeginner for all of your phone support requirements.

All these powerful features help you in the phone support team such as, call forwarding, custom greetings, virtual business phone number, and analytics. Moreover, it has many amazing features, some of which are given below:

Key features:

  • It allows you to automate sales and customer support.
  • It has a simple interface that is easy to use.
  • Nextiva’s pricing plan starts at $14.95 per month per user.
  • Well, If you want support for SMS and integrations, then you have to buy the Professional plan which starts at $20.95 per month.

5. LiveChat

Last but not least, LiveChat is the best help desk software for small businesses in the market which allows you quickly add live chat support to the website. It will help you to instantly respond to customers’ requests.

The LiveChat apps are so easy to use that they are compatible with mobile, desktop, tablet, Android, and iOS. So that your support team can be able to give answer requests without logging into the WordPress dashboard.

Plus the chat window is also easy to customize to match the website’s branding. It also provides amazing speed.  Well, it comes with many amazing features such as:

Key features:

  • It integrates with other customer support easily.
  • It provides marketing tools such as HelpDesk, HubSpot, and Google Analytics.
  • It provides additional support tools so that you can improve the quality of your support.
  • It helps you with visitor tracking and API that integrates with your knowledge base.
  • It offers the starter pricing plan at $20 per agent per month.
  • It gives a 14-day free trial also.


Basically, help desk software for small businesses is important but choosing the right help desk software is more important. We have mentioned the top 5 best help desk software for small businesses, now you can choose one of the best help check software for small businesses according to your requirement. So that all you need to know is the best help desk software for small businesses. We hope this article will help you a lot!

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